Customer Support

Technicians Are Here To Help

Do you have questions about your security, camera, fire, or audio visual system? Take a look at our FAQs or get in contact with a member of our team.

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Frequently Asked Questions

If you are having trouble operating your system, start by looking at our product manuals and downloads for a quick answer.

  • General
  • Cameras
  • Why am I not able to view my camera?

    First, check to make sure your internet is working. If no changes have been to your interest then try unplugging the power for 10-20 seconds. If you are still experiencing issues, contact a member of the Coggin Security, Inc. team.

  • How soon will I receive a motion detection notification?

    Notifications triggered by motion detection are sent within 60-90 seconds, but vary depending on the strength of your network connection.